1. Information We Collect
We collect information that helps us provide a luxury experience and manage your bookings.
- Voluntary Data: Name, email address, phone number, and physical address provided during booking or inquiry.
- Payment Data: Credit card info is processed via secure, PCI-compliant third-party processors (e.g., Stripe). We do not store full card details on our servers.
- Technical Data: IP address, browser type, device type, and browsing behavior via cookies and pixels.
- Media: Any photos or videos you share with us or tag us in for promotional use (with your permission).
2. SMS and Text Messaging (A2P 10DLC Compliance)
We strictly adhere to carrier requirements to ensure your mobile privacy.
- Consent: Mobile opt-in data is used solely for the purpose for which it was collected. We do not share your mobile information with third parties for their own marketing purposes.
- No Sharing Clause: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Opt-In: By providing your number, you consent to receive recurring automated marketing and transactional text messages (e.g., booking confirmations, reminders, and exclusive offers). Consent is not a condition of purchase.
- Opt-Out: Text “STOP” at any time to unsubscribe.
- Help: Text “HELP” for assistance or email our support team.
- Charges: Message and data rates may apply. Frequency varies.
3. Email Marketing
When you opt-in to our newsletter or book a service, we may send you emails regarding your trip or future promotions.
- You may unsubscribe at any time using the “Unsubscribe” link at the bottom of any email.
- We use tracking pixels in emails to see if they are opened or clicked, helping us improve our communication.
4. Cookie Policy & Online Tracking
We use cookies, web beacons, and pixels (e.g., Meta Pixel, Google Analytics) to:
- Remember your preferences and booking details.
- Analyze website traffic and performance.
- Retargeting: Show you relevant ads on social media or other websites after you leave our site.
- Managing Cookies: You can adjust your browser settings to refuse cookies, though some site features may stop working.
5. Data Retention & Security
- Retention: We keep your data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
- Security: We use SSL encryption and secure server protocols to protect your data. However, no internet transmission is 100% secure.
6. Third-Party Disclosures
We may share your data with “Service Providers” (like GHL, email platforms, or booking software) who help us run our business. These providers are contractually obligated not to use your data for any other purpose.
Note: This does not include SMS opt-in data, which is never shared.
7. Your Rights (CCPA / GDPR / State Laws)
Depending on your residency, you have the right to:
- Access: Request a copy of the data we have on you.
- Deletion: Request that we delete your personal information.
- Opt-Out: Opt-out of the “sale” or “sharing” of your data for targeted advertising.
- Correction: Request updates to inaccurate information.
8. Children’s Privacy
Our services are for adults 18+. We do not knowingly collect data from children under 16. If we discover such data, we will delete it immediately.
9. Contact Us
For any questions or to exercise your privacy rights, contact:
